Refund & Returns Policy

Refunds and Returns Policy
Effective Date: December 7, 2024

At Elite Marathon Shoes, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a clear and user-friendly refunds and returns policy to address your concerns.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. The product must be returned within 7 days of delivery.
  2. The product must be unused, in its original packaging, and in the same condition as when received.
  3. Proof of purchase (e.g., order confirmation email or receipt) must be provided.

Non-Returnable Items:

  • Products that have been used, damaged, or altered after delivery.
  • Items purchased during clearance sales, unless they are defective.

2. How to Initiate a Return

To initiate a return:

  1. Email us at [email protected] with the following details:
    • Your order number.
    • A description of the issue (e.g., wrong size, defective item).
    • Photos of the product (if applicable).
  2. Once your request is reviewed, we will send you a return authorization and instructions for shipping the item back to us.

3. Return Shipping

  • For Defective or Incorrect Items: If the return is due to a mistake on our part (e.g., wrong item shipped or defective product), we will provide a prepaid shipping label.
  • For Other Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refunds Process

Refunds will be issued under the following terms:

  • Approval: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to the original payment method within 14 business days of receiving the returned item.
  • Non-Refundable Charges: Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange a product (e.g., for a different size), follow the same process as a return. After your returned item is approved, we will process the exchange subject to stock availability. If the requested item is unavailable, you may choose a refund or an alternative product.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 7 days of delivery at [email protected] with details and photos of the damage or defect.
  2. After verification, we will provide a replacement or full refund at no additional cost to you.

7. Important Notes

  • Timeframes: Refunds and exchanges are processed as quickly as possible, but delays may occur during holidays or busy periods.
  • Product Condition: Items returned without proper authorization, in a used condition, or beyond the return window will not be eligible for a refund or exchange.
  • Custom Orders: Customized products may not be eligible for returns unless defective.

8. Contact Us

For questions, concerns, or assistance with refunds and returns, please contact us:

We value your business and are here to help ensure a smooth and fair return experience. Thank you for choosing Elite Marathon Shoes!